Delivery of the Goods is performed by a carrier operator or in any other way accepted by the parties, without bearing any excessive and unjustified costs by the Seller and the Customer.
The ordered Goods are either delivered according to the Customer’s choice directly to the Customer’s address specified in the order form and confirmed by the Customer as the shipping address, or collected in person at the personal collection point, at the address given during the execution of the order.
The Goods are always packed in a way that corresponds to its properties so as not to be damaged, lost or destroyed during the transport.
The Customer receives the information about delivery costs on an ongoing basis; they are provided when completing the online order form. The amount of shipping costs depends on the country to which the order is sent, the quantity of ordered goods, their weight and the method of shipment.
If possible, upon receiving the parcel the Customer or the authorized person should carefully check the condition of the packaging whether there are any signs of damage, interference by an unauthorized person and whether its contents is intact. In the event of any damage or other findings, the Customer should prepare a damage report in the presence of the delivery representative and notify the Seller. If the products appear damaged, the Customer is asked not to accept the parcel, if possible. This provision in no way excludes and does not limit the Customer rights to file a complaint, and it is only to help the Online Store in determining the damage and responsible person. Reporting the damage does not depend on the protocol drawn up by the Buyer with the delivery representative. The consumer has the right to read the order carefully.
