Returns Policy

• You can request a refund or exchange any item purchased via our website within 30 days from the date of delivery.
  
• Please ensure your item is returned to us in its original packaging, and in a resaleable condition. We reserve the right to deduct compensation for lost value if the product was used.
  
• All products must meet the above requirements to be eligible for a refund or exchange.
  
• Items can be returned to us directly or you can request for a collection to be made by one of our recommended courier companies. Any collections will incur a charge costs of transport.

How to request your refund or exchange?

• To arrange your refund or exchange simply call our customer services team on email us hello@pastform.com outlining your order number, postal code and the reason for your exchange or refund.
  

Receiving a refund

• You will be issued with a full refund of the product cost and shipping cost as soon as your item has been returned to us and completed a satisfactory quality control check.
  
• Refunds can take up to 14 working days to show up in your account due to varying processing times between payment providers. All payments will be credited via the original payment method.

Faulty items

• If for any reason your item is faulty, please contact our customer services team immediately on email hello@pastform.pl
  
• Our team will arrange to replace any necessary parts or items in full. If necessary, any collections will be carried out by our recommended courier companies without any charge to yourself.
  

Taxes and Duties

• All sales and taxes will be refunded if your order has been delivered to a country within the EU. Custom duties and sales taxes are non-refundable through Pastform Furniture. For those customers outside of the EU, you may be able to recover these sums by contacting your local customs bureau. Please note, this may not be available for all countries.

Lost Items

• Any items not received within 20 days of receiving the tracking link should be reported to us by email on hello@pastform.com.
  

Cancelling Orders

• You can return your order up to 14 days after receiving your item.
  
• If your reason for cancelling the order is because you have changed your mind or do not like or need the product you must ensure the item is in a resalable condition.